This Privacy Policy explains how Touch of Rustic (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website www.touchofrustic.co.uk, place an order, or interact with us. We are committed to protecting your privacy and handling your data responsibly and transparently in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Touch of Rustic is the data controller responsible for your personal data. If you have any questions about this policy or how your data is used, you can contact us at info@touchofrustic.co.uk.
What Personal Data We Collect
We may collect personal data including your name, billing and delivery address, email address, telephone number, order and purchase history, account information if you create an account, technical data such as IP address, browser type and device information, and website usage data collected through analytics and cookies. We only collect data that is necessary to operate our business and provide our services.
How We Use Your Data
We use your personal data to process and fulfil orders, arrange delivery of goods, send order confirmations and transactional emails, provide customer support, manage customer accounts where applicable, send marketing emails about our own products, improve our website and services, and comply with legal and accounting obligations.
Marketing Emails (Mailchimp)
When you place an order with us, your email address is automatically added to our mailing list. We use Mailchimp to manage and send emails. You may receive order and service-related emails as well as marketing emails about our own products and offers based on your previous purchases. This is carried out under the “soft opt-in” rule permitted by UK law. You can unsubscribe from marketing emails at any time using the link provided in every email. We do not send spam and we do not send emails on behalf of third parties.
Who We Share Your Data With
We only share your data where necessary to operate our business. To deliver your order, we share relevant information such as your name, delivery address, phone number and email address with UK delivery providers including DPD, DHL and Royal Mail. This information is shared solely for the purpose of fulfilling your delivery. Payments on our website are processed securely by Stripe. We do not store or have access to your card details at any time, and all payment information is handled directly by Stripe in accordance with their security standards. We also use Mailchimp to send transactional and marketing emails. Mailchimp processes data on our behalf and does not use it for its own purposes. We never sell, rent, or trade your personal data to third parties.
Cookies & Analytics
Our website uses essential cookies required for the site and checkout to function, Google Analytics (GA4) to understand how visitors use our website, and email tracking via Mailchimp to understand email engagement. These tools help us improve our website and communications. You can manage or disable cookies through your browser settings.
How Long We Keep Your Data
We keep personal data only for as long as necessary to fulfil orders, provide customer service, and meet legal and accounting requirements. When data is no longer required, it is securely deleted or anonymised.
Your Rights Under GDPR
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data where legally possible, object to or restrict certain types of processing including marketing, and withdraw consent or unsubscribe from marketing at any time. To exercise any of these rights, please contact us at info@touchofrustic.co.uk.
Data Security
We take reasonable and appropriate measures to protect your personal data from loss, misuse, unauthorised access or disclosure. Our website uses secure systems and trusted third-party providers to safeguard your information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or how we operate. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at info@touchofrustic.co.uk.
